At BrightMove, we believe that in order to drive our products to their absolute top potential, we have to take in customer input and information from every angle possible. We don’t just take in customer suggestions, we come to you with ideas and drive the thought provoking, creative process proactively.
No good software product can fully serve it’s customer without effective technical support. At BrightMove, we know that the only way we can insure that our software is providing you with the tools you need to be successful, is to listen to you, and be there when you need us. To this end, we have instituted a multi-tiered, multi-layered support structure, that ensures you have access to the information you need at all times. From an extensive, constantly updated Wiki help, to live chat support, to a real live account manager, on to email support and support ticket tracking, we provide our customers with as many lines of support as they need to get the necessary assistance as quickly as possible.
Our customers have more ways than any other vendor to talk to us:
Live Chat – Customers are able to open up live chat with our support team at any time in order to get questions answered quickly.
Account Manager – Every customer is provided an account manager whose job is to continually solicit feedback as to how we can better server you.
Phone Support – Want to talk to someone? We provide phone support for every user you have licensed with BrightMove.
Email – Don’t have time to chat or call, simply email us and we automatically generate a ticket to track and manager you questions and support needs.
Regardless of how we engage our customers, every request is documented and utilized as a basis for our entire product direction.
Everything we do is customer driven!
