At BrightMove, we believe that in order to drive our products to their absolute top potential, we have to take in customer input and information from every angle possible. We don’t just take in customer suggestions, we come to you with ideas and drive the thought provoking creative process proactively.
Our customers have more ways than any other vendor to talk to us:
Live Chat – Customers are able to open up a live chat session with one of our highly trained support team members at any time in order to get questions answered quickly.
Account Manager – Every customer is provided an account manager whose job is to continually solicit feedback as to how we can better serve you. We minimize their accounts so that no manager has more clients than they can handle and give attention to.
Phone Support – Want to talk to someone? We provide phone support for every user you have licensed with BrightMove.
Email – Don’t have time to chat or call, simply email us and we automatically generate a ticket to track and manage your questions and support needs and will answer your questions within 1 business day.
Online Training Manual - We use a wiki based training manual that is constantly being updated and new screen shots added. It’s located within the application so as a question arises you can quickly go in and search for your question and see the answer with helpful tips and screen shots.
Regardless of how we engage our customers, every request is documented, and we use this as a basis for our entire product direction. Everything we do is customer driven!
