Email and Ticket support is available to all plan levels (Essential, Professional, Advanced, and Enterprise) and you can create or manage your support ticket anytime from within the system or create a ticket outside the system by emailing support.
Professional, Advanced, and Enterprise plans include LiveChat support. LiveChat support is available Mon- Fri 8:30am-8:30pm Eastern. Our average wait time to chat with our Support staff is only 18 seconds.
Our 2016 LiveChat Customer Satisfaction rating was 100% all year long! We look forward to chatting with you!
Small Business, Professional and Enterprise plans include phone support when needed, Mon- Fri 8:30 AM - 5:30 PM Eastern. We understand some customers prefer to speak to someone to communicate their needs and we are happy to help!
Give us a call if you ever need us.
*Essential plan customers can get phone support, when needed, as an add-on of $99 per incident.